Was Skims right to refund its $148 advent calendar after buyers criticised the value of its accessories?
Skims faced complaints about its $148 accessories advent calendar. Customer videos showed hair ties, hair clips, keyrings and other small items. One TikTok unboxing was reported to have reached about 65 million views. The company acknowledged disappointment and offered refunds or store credit. Some critics questioned the value while others argued that buyers knew the advertised contents